Santé provides cost information prior to service execution and records payments so customers can easily track them. This policy applies in conjunction with the quotation, treatment plan, and payment agreement for each individual record.
1. Pre-Treatment Quotes You will receive an explanation of the treatment items, unit prices, quantities, promotions (if any), estimated total costs, and payment schedule. Items such as X-rays, tests, medications, bone grafting, temporary restorations, appliances, or related services must be clearly identified as included or billed separately when applicable. When changes to the plan are needed or additional items arise, Santé will explain the reasons and the adjusted costs before proceeding, while obtaining appropriate consent. Quotes on the website do not replace personalized quotes provided after an examination.
2. Payment Methods
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Cash: Pay at the cashier counter and receive a receipt or corresponding document.
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Bank Card: Pay via the clinic's POS terminal using cards accepted at the time of the transaction; please verify the amount before confirming.
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Bank Transfer or QR Code: Use the account information confirmed by the cashier, verify the correct beneficiary name, and include the instructed memo for reconciliation.
Payment fee policies and the list of accepted cards are applied according to notices at the counter before the transaction. Do not transfer money to accounts unverified by the clinic. If in doubt, please call the hotline to verify through an independent channel.
3. Phased Payments and Installments For multi-stage services like Implants or orthodontics, the amount for each phase and the due dates are recorded in the payment plan. The initial payment must be clearly distinguished as either a deposit or an advance toward treatment costs. If a 0% interest installment program is available, the conditions are confirmed based on the service, bank, or provider at the time of registration. You will be informed of the term, upfront payment, installment amount per period, conversion fees or other fees (if any), and obligations for late payments. "0% interest" does not automatically mean the entire transaction incurs absolutely no fees.
Reconciliation and Refunds
4. Deposits and Advances Before collecting funds, Santé confirms in writing or via traceable documents the amount, purpose, expected service, and conditions for use, change, or refund. Advance payments are deducted from the treatment cost as agreed. Deposits are handled according to legal agreements and relevant regulations. Not all upfront payments should automatically be considered non-refundable deposits. For custom prosthetics, aligner trays, or specifically ordered materials, the clinic will provide prior notice regarding the fabrication order time and potential costs if the customer makes changes after confirmation.
5. Receipts and Transaction Confirmation After payment, you should check your full name, items, and the amount on the document; please keep the receipt, invoice, or transaction code. For bank transfers, payments are reconciled based on actual credited funds, not solely on screenshots. When an invoice is needed, please provide accurate information at the appropriate time so the clinic can issue it according to regulations. If you overpay, underpay, pay mistakenly, or duplicate a payment, contact the cashier with proof to have it verified and adjusted.
6. Treatment Changes and Refund Requests If you stop, change the plan, or cannot continue treatment, Santé will cross-reference the records, the amount collected, the actual work performed, and any valid custom order costs that were previously communicated and approved. The clinic will provide a reconciliation table outlining the amount to be refunded or the outstanding balance and the basis for the calculation. Unfounded or unagreed-upon costs are not automatically deducted. If the clinic cannot provide the service as committed, or if legal liabilities arise, the right to a refund and compensation is considered based on the specific situation; it is not defaulted to only refunding the unused portion. After verifying and agreeing on the refund amount, Santé will confirm the amount, method, and time of the refund via retainable information. Transactions via card or installments may require processing with the bank; the clinic will notify you of the progress and related procedures.
7. Difficulties with the Payment Schedule You should contact us before the due date to discuss a suitable solution. Any adjustments will be reconfirmed; coordination of care and handling conditions requiring professional support will follow medical examination and treatment regulations and legal agreements.
Contact Santé Dental Clinic
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Hotline: 0258 730 8386
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Email: Sante.dentalvn@gmail.com
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Address: STH24.19 Thich Quang Duc, Nam Nha Trang Ward, Khanh Hoa Province